Privacy Policy

1. Information We Collect

Personal Information You Provide

When you enquire about or book our services, we collect:

• Your name, email address, and telephone number
• Journey details (collection point, destination, date, time)
• Organisation or company name (if applicable)
• Passenger names and contact details (if booking on behalf of others)
• Special requirements or preferences
• Payment information (processed securely via third-party providers)

Information Collected Automatically

When you visit our website, we may collect:

• IP address and browser type
• Pages visited and time spent on site
• Referral source (how you found us)

We use this information to improve our website and understand how visitors use our services.

2. How We Use Your Information

We use your personal data to:

• Arrange and confirm your journey bookings
• Communicate with you about your travel arrangements
• Process payments and issue receipts
• Respond to enquiries and provide customer support
• Maintain records for legal and business purposes
• Improve our services based on your feedback and preferences

We will only use your information for purposes you have consented to or where we have a legitimate business interest (such as fulfilling your booking).

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract Performance: To fulfill our obligations when you book a journey with us
• Consent: When you provide information via enquiry forms or subscribe to communications
• Legitimate Interest: To maintain business records, improve services, and ensure safety
• Legal Obligation: To comply with licensing, insurance, and tax requirements

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Payment processors, accounting software, and communication platforms that help us operate our business (all under strict confidentiality agreements)
• Legal Requirements: If required by law, regulation, or court order
• Business Transfers: In the event of a sale or merger of our business (with your data protected under the same terms)

We never share your journey details, preferences, or conversations with anyone outside of what is necessary to fulfill your booking.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, regulatory, or tax obligations (typically 6 years for financial records)
• Resolve disputes and enforce our agreements

Journey details and preferences may be retained for repeat clients to improve future service. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request that we limit how we use your data
• Portability: Request your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details at the end of this policy.

7. Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

These measures include:

• Secure encrypted connections (SSL/TLS) for data transmission
• Password-protected systems and restricted access to personal data
• Regular security assessments and updates

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breach where required by law.

8. Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use:

• Essential Cookies: Required for the website to function (e.g., remembering form inputs)
• Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment processors). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.